This policy explains how Sulong Media ("Sulong Media," "we," "us," or "our") collects, uses, and protects personal information when you visit sulongmedia.com or get in touch with us. We keep data collection to what we genuinely need to respond to you and run our business.
01 Who we are
Sulong Media is a marketing and creative agency based at 37F, LKG Tower, 6801 Ayala Ave, Makati City, 1226 Metro Manila, Philippines. For any question about this policy or your personal data, email us at hello@sulongmedia.com.
02 Information we collect
We only collect personal information that you choose to share or that is created automatically when you browse the site:
- Information you give us — when you email us or submit an enquiry, we collect your name, email address, company or brand name, and any details you include in your message.
- Usage and device data — like most websites, our hosting and analytics tools may record your IP address, browser type, device, referring page, and the pages you view, in aggregate.
- Cookies and similar technologies — small files used to keep the site working properly and to understand how visitors use it (see Section 4).
We do not knowingly collect information from children, and we do not collect special-category or sensitive personal data through this website.
03 How we use your information
We use the information above to:
- Respond to your enquiry, prepare proposals, and discuss potential or ongoing work.
- Provide, maintain, and improve our services and the content of this website.
- Understand which pages and topics are useful, so we can make the site better.
- Send relevant follow-ups about a project you've contacted us about. We do not add you to marketing lists without your consent, and any such messages include a way to opt out.
- Meet our legal, accounting, and security obligations, and protect against fraud or misuse.
04 Cookies and analytics
We use a small number of cookies and privacy-respecting analytics to keep the site running and to measure traffic in aggregate — for example, total visits, popular pages, and approximate location at the country or city level. These tools help us improve the site; they are not used to build advertising profiles of individual visitors on this website.
You can control or delete cookies through your browser settings, and you can block them entirely. Some parts of the site may not function as intended if cookies are disabled.
05 Sharing your information
We never sell your personal information. We share it only with trusted service providers who help us operate — such as our website hosting, email, and analytics partners — and only to the extent they need it to perform that service on our behalf. We may also disclose information where required by law or to protect our legal rights.
06 How long we keep it
We keep enquiry and project information only as long as needed for the purpose it was collected, to maintain our business records, and to meet legal obligations. When it is no longer needed, we securely delete or anonymise it.
07 Your rights
Consistent with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable data-protection laws, you may request to access, correct, update, or delete the personal information we hold about you, or object to certain processing. To make a request, email hello@sulongmedia.com and we will respond within a reasonable period.
08 Data security
We apply reasonable organisational and technical safeguards to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is ever completely secure, but we work to keep your data protected and to limit access to those who need it.
09 Changes to this policy
We may update this policy from time to time as our practices, technology, or the law change. When we do, we'll revise the "Last updated" date above. Material changes will be reflected here on this page.
10 Contact us
Questions about this policy or your data? Email hello@sulongmedia.com, or write to us at 37F, LKG Tower, 6801 Ayala Ave, Makati City, 1226 Metro Manila, Philippines.